Expert Reputation

Review Concierge® Member Benefits - Professional Plan

There are three (3) ways that Review Concierge protects your public image:

  • 24/7 surveillance detects threats to your reputation early
  • Get alerted to new online reviews - respond quickly and effectively
  • Easy-to-use technology protects your credibility by increasing positive reviews from your happy patients

Below is a description of each feature included in the Professional Plan. To upgrade, please call (866) 407-6020 or email support@expertreputation.com.

Professional plan includes: How this benefits you:
Review Report Card Save time tracking what people are writing about you on 70+ websites. Weekly snapshot makes it easy to diagnose and fix problems with your public image.
New Review Alerts Detect bad reviews within 24 to 48 hours so you can respond quickly and minimize damage to your reputation.
Concierge Service
  • Have our digital media experts request removal and help you respond to reviews.
  • Our team handles the entire process from drafting letters, to claiming profiles and submitting petitions.
  • Service includes 5 cases per month ($250 value). Each case saves you up to 2 hours.
Review Link Your personal "missile defense system" chases your bad reviews with good reviews. You’ll get more reviews on websites that affect your public image.
Text Message Reviews Capture positive reviews from happy patients before they walk out the door. Hang flyers like this in your office and patients will start texting-in reviews.
DrStars Course Establish office protocols to generate positive reviews on a regular basis ($75 value). Provides easy action steps for office staff to follow.
Add-ons The following add-ons are available for additional fees
Review MiniCards* Begin protecting your public image immediately. Hand Review MiniCards to happy patients, and they will have an easy way to write positive reviews.

Additional $29 for a pack of 100 cards
Pre-Screening Surveys Acquire positive reviews at a faster rate while simultaneously thwarting negative reviews from being posted online.

Additional $45 per month for each subscriber
Quality of Care Surveys Increase your positive reviews without establishing new office protocols. Our team integrates your existing patient satisfaction surveys into Review Link. After responding to your surveys, happy patients are asked to write reviews.

Additional $55 per month for each subscriber
Highlighted Reviews Increase new patient bookings by funneling prospective patients into a web page that contains your best reviews from around the internet.

Additional $50 per month for each subscriber
Concierge Cases If you need to use our public relations team for more than five (5) cases per month, you can purchase additional cases.
Salesforce.com Enterprise Cloud**
  • Collaborate across departments to draft authentic responses to your medical group's reviews.
  • Gain strategic insights across specialty, geography and "star rating" for your medical group.
  • Use our workflows designed for medical institutions to save an average of two (2) hours for each review or profile case.

Upgrade to Elite or Enterprise plans for access

* MiniCards are a trademark of Moo.com. The use of their name in this document does not constitute an endorsement, recommendation or favoring between Moo.com and Review Concierge.

** Salesforce.com is a trademark of Salesforce.com, Inc. Review Concierge licenses the Salesforce.com platform to power a software as a service application custom designed for medical reviews. The use of their name in this document does not constitute an endorsement, recommendation or favoring between Salesforce.com and Review Concierge.