Expert Reputation

109: Web Widget

Get reviews from your website

This lesson explains how to get reviews from patients who visit your website.

The EMPATHIQ Web Widget helps you collect reviews from patients who visit your website. Please forward this lesson to your webmaster for installation.

This is your widget code. Copy and paste it into the code of every page on your website.

COMMON QUESTIONS

How does the Web Widget work?

The Web Widget automatically fires one time every 30 days. You can make the Web Widget fire when you open a web page by loading the page with the following hash:

http://yourwebsite.com/index.html#patientfeedback1

You can also make the widget fire when you call it with the following javascript which first resets the hash and then restores the hash:

<a href="#patientfeedback1" onclick="location.hash='';location.hash=this.hash;">Leave Feedback</a>
Where is the best place to paste this code?
The most popular place is before the </body> tag. Before the </head> tag is acceptable as well.
Which browsers does the web widget support?
The Web Widget supports all modern browsers. If a web visitor is using the outdated Internet Explorer 7 browser, the plugin will disable itself.
Are there daily limits on usage?
There is no limit on the number of times the widget can load in your website. There is a limit of how many emails the widget can send in a day. Those limits are 100 email per day for individual doctors and 500 emails per day for groups. These limits exist to reduce spam risk.
How do I change the time for when the widget pops up in the browser?
Set the timeout parameter value in your widget code to the number of seconds after which you'd like the widget to pop up in the browser. By default, this option is set to 60 seconds.
Which error messages could I receive?
Invalid email address. We perform multiple security checks on emails to limit abuse of the email system. The email provided was deemed invalid by those security checks. Please check the email or provide a different address. Invalid widget configuration. The Web Widget is not configured properly. Make sure that you copied the javascript exactly as specified from the top portion of this page. Contact support for help by emailing support@expertreputation.com or calling (866) 407-6020. Survey already sent to this email address. Please retry in 7 days. The user has already received a survey email. The user must wait 7 days before another survey can be sent to the same email address. Daily limit exceeded. More than 100 emails have been entered for an individual doctor or more than 500 emails have been entered for a group in a 24 hour time frame. These limits are much higher than the regular usage of the system and are in place to reduce abuse of the email system by spam robots. Server error. Please try again. This means that there is a general error. Please try your request again in 1 hour. If the issue persists, please email us at support@expertreputation.com.